Commercial Claims Manager

• People leadership role
• Commercial Claims Expertise Essential
• Career Growth, working alongside industry leaders

We’re seeking an experienced Commercial Claims Manager to join a leading general insurance business. This pivotal role is responsible for driving consistent, high-quality claims delivery and ensuring exceptional end-to-end customer and broker experiences.

Reporting to the Head of Claims, you will lead Team Leaders across the claims function, manage Tier 2 escalations, and act as a key point of contact for broker relationships. You will play a central role in lifting performance, strengthening capability, and embedding a culture of continuous improvement across claims operations.

Key Responsibilities

• Lead delivery of claims service level standards and ensure alignment with customer, broker, and regulatory expectations
• Manage and coach Team Leaders, driving clarity of KPIs, performance accountability, and team culture
• Partner with Claims Operations to define and monitor service deliverables and performance metrics
• Oversee escalations, complaints, and IDR matters, ensuring timely and high-quality resolution
• Drive improvements in claims processes, systems, and technology adoption
• Support training, coaching, and capability development across claims teams
• Strengthen cross-functional relationships across underwriting, legal, finance, compliance, and external partners

About You

• Extensive experience in commercial claims management within general insurance
• Strong leadership background with experience managing leaders or large teams
• Proven ability to improve customer outcomes and operational performance
• Confident communicator with the ability to influence stakeholders at all levels
• Experience in commercial property or motor claims highly regarded

What’s on Offer This is a high-impact leadership role where you’ll shape claims excellence, uplift capability, and directly influence customer and broker satisfaction across a large, complex claims environment.

For more information or a confidential discussion, please contact Debora Tomasetta on 0418488511 or email dt@successionrecruitment.com.au or click Apply.